Guest A–Z

Power adapters are available at reception for a deposit of CHF 30.00.

All of our hotel rooms have individually adjustable air conditioning. Please make sure that the window is closed otherwise the air conditioning will not work.

On the day of arrival, the rooms are ready for occupancy from 3 p.m.

The nearest ATM is at the Migros Bank at Zeughausgasse 27, the same street as the hotel. Cash can be withdrawn from the ATM. Money can be exchanged daily at the train station in the SBB travel center. The nearest post office is at Kornhausplatz. The nearest post office is about 10 minutes from the hotel, at the train station.

Our Attika Bar is located on the 8th floor and, when the weather is nice, offers the opportunity to enjoy a breathtaking view of Bern from our roof terrace. The Attika Bar is open from Monday to Saturday from 3 p.m. to midnight. Reservations are only possible for 6-10 people directly at number 155 during opening hours.

Baby cots are available free of charge. Please contact our reception.

We will be happy to bring a bathrobe to your room upon request. Please contact reception.

If you wish, we can change your bed linen daily. Please contact reception. Otherwise, the bed linen will only be changed every three days for the sake of the environment.

Bottle openers are available at reception for a deposit of CHF 30.00.

The breakfast buffet is located in the Volkshaus 1914 restaurant on the ground floor. Monday to Saturday 6:30 a.m. – 10:00 a.m. Sunday, public holidays 7:00 a.m. – 10:30 a.m. If you are leaving earlier or would like to have a take-away breakfast, please inform reception by 10:00 p.m. the evening before. Take-away breakfast for CHF 9.50 including coffee or tea, fruit juice, mineral water, fruit and croissants. We are also happy to bring breakfast to your room, please contact the restaurant. Tel. No. 233. There is no extra charge.

There are 2 computers with printers on the 2nd floor which can be used free of charge. If you need help, our banquet and seminar team is on site during the week from 8:00 a.m. to 4:30 p.m.

Hertz Car Rental, Casinoplatz, 3011 Bern, opening hours Monday to Friday from 07.30-17.00 and Saturday from 08.00-12.00, telephone +41 (0)31 310 15 50

Each room has a Nespresso machine with a small selection of coffee and tea which you can use free of charge.

We offer vouchers at reception. The amount can be determined individually.

We accept the following credit cards: Visa, Mastercard, American Express, Maestro and Postcard. Twint is also possible.

Please note that the room is available until 12 noon on the day of departure. If you would like to stay longer, please contact reception.

For your “small” or “big” pets we charge CHF 20.00 per day (without food). Any damage caused must be paid for on site. Dogs are allowed in our restaurant.

Available 24 hours at reception or in the restaurant.

220 volt alternating current, supplied with power 24 hours a day

Please note the instructions in your room as well as the green and white escape route signs throughout the building.

City Notfall (Emergency), Schanzenstrasse 4A, 3008 Bern, Open daily from 7 a.m. to 10 p.m., +41 (0)31 326 20 00 Medphone Emergency Call Center Bern 0900 57 67 47 (charges apply)

Flexible thanks to express check-out – For even more comfort and flexibility, we offer our guests an express check-out, which gives you the opportunity to leave the Best Western Hotel Bern on your departure day without having to report to reception again. We will then be happy to send you the room bill by post or email after charging your credit card.

You can fax and copy 24 hours a day at reception. CHF 0.20 per copy.

Reception is open 24 hours a day. – Please inform reception immediately if you notice anything. – Fire extinguishers and fire stations are clearly marked in every corridor. – There is an escape plan and fire information in every room. – The emergency exits are marked in green on every floor. – We ask you to remain calm and follow the instructions of the staff or the fire brigade. – The use of the elevators is prohibited in the event of a fire.

During your stay you can use the Update Fitness in Marktgasse free of charge using a form that we will be happy to give you at reception. Marktgasse 24, 3011 Bern, opening hours Monday to Friday 6 a.m. to 11 p.m., Saturday 6 a.m. to 8 p.m. and Sunday and public holidays 8 a.m. to 8 p.m.

A hair dryer is located in the closet.

Hygiene items such as toothbrush, toothpaste, comb, razor, shower cap, feminine hygiene products, sewing kits and shoe polishing kits can be obtained free of charge at reception at any time.

If you would like ice cubes, please contact the restaurant. This service is free of charge.

If you would like an iron and ironing board in your room, please contact reception. This service is free of charge.

You can get boiling water from the Nespresso machine in the room. We do not provide separate kettles.

Drop off your laundry before 8am every day and return it the same day before 6pm. Clothes cannot be dry cleaned on Saturdays, Sundays and public holidays.

If you need help with your luggage, please contact reception (24 hours). There is also a luggage trolley available at reception.

The water bottles in the fridge are free and for your use. You are very welcome.

The money exchange counter at the station is open as follows: Monday to Friday from 7 a.m. to 7.30 p.m., Saturday from 7 a.m. to 7 p.m., Sunday and public holidays from 9 a.m. to 7 p.m. Money can also be exchanged at the Raiffeisenbank ATM.

Available free of charge from 7:00 am at the reception and in the restaurant (not for take-away)

The main entrance is closed from (+/-) 11 p.m. You can use the night entrance with your room key. This is located on the right-hand side of the main entrance. Someone from the hotel can be reached at any time via the night bell.

All our hotel rooms are non-smoking rooms. If you violate this rule, you will be charged a fee of CHF 150.00.

Augenärzte Bern – Center Marktgasse, Marktgasse 6, 3011 Bern, opening hours Monday to Friday from 08.00-12.00 / 13.00-17.00, telephone +41 (0)31 30 10 00

We would like to point out that we do not have our own parking garage at the Hotel Bern. If you are arriving by car and only want to park your car overnight, we recommend the “Metro” parking lot. This is three minutes away from us. (on foot) As a hotel guest, you have a special rate of CHF 14.00 if you park between 5 p.m. and 9 a.m. the next day. Each hour before and after is charged at CHF 4.40. For 24 hours, you will be charged CHF 40.00. If you are staying with us for several days, we recommend the Rathaus parking lot. This is seven minutes away from us. (on foot) As a hotel guest, you have a special rate of CHF 24.90 per 24 hours. It is important that you have the ticket validated at reception, otherwise we cannot grant you the special rate. Advance reservations are not possible.

Zytglogge Apotheke (Pharmacy), Am Zytglogge 5, 3011 Bern, opening hours Monday 10.00-18.30, Tuesday 08.00-18.30, Wednesday 08.00-18.30, Thursday 08.00-18.30, Friday 08.00-17.00, Saturday 08.00-17.00, Sunday Closed, Telephone +41 (0)31 311 48 33

For a free line (long distance calls) first dial 0. For room-to-room calls simply dial the desired room number (without 0). For reception dial 222 (without 0).

For additional pillows or blankets, please contact reception. This service is free of charge.

During your stay, you can enjoy free travel in zones 100/101 of the Libero tariff network. The Bern Ticket is ideal for traveling from A to B or for getting to know and explore the federal capital a little better after the event. To use the ticket, you must download the Bern Welcome app on your phone and then activate it with the 6-digit code on your room card folder.

Our reception is open 24 hours a day. You can reach us using the room telephone number 222.

Our restaurant Volkshaus 1914 on the ground floor is open daily from 9 a.m. to 11.30 p.m. Reservations can be made by calling 233.

You can find our room service offer separately in the “Room Service” menu on the TV screen. We charge a room service surcharge of CHF 5.00 for each order.

We ask you not to leave your valuables in your room. There is a safe in the closet for your free use. Please note that we are liable for items up to a maximum value of CHF 1,000. Insurance cover only applies if it can be proven that the safe was broken into.

Our seminar area with its own reception is located on the 2nd floor. We have a total of 7 seminar rooms with different sizes from 15m2 to 105m2. If you need a room, you can reach our seminar colleagues on number 226.

A shoe shine kit is available at reception.

Slippers are available at reception upon request.

Stamps are available at reception. We will be happy to send your stamped postcards and letters directly to the post office.

Stationery is available at reception

Reservation via reception. Waiting time approx. 15 minutes.

The municipality charges a tourist tax of CHF 5.70 per night.

For the sake of the environment, we will only replace the terry cloths that are in the shower, bathtub or on the floor.

You can borrow an umbrella at reception. You can also buy our umbrellas for CHF 20.00 at reception.

If you wish, our reception will wake you up by telephone.

Free Swisscom Wi-Fi throughout the hotel. You can log into the Wi-Fi using your last name and room number.